Open Sky Group offers Support and Training Services for Blue Yonder Solutions
Support Services for Blue Yonder Solutions
Open Sky Group’s Support Services for Blue Yonder Solutions are driven by responsive and experienced analysts who are there to help you get the most from your support dollars. We strive to resolve issues quickly and ultimately have your system experience less downtime by fixing the root cause of issues, not just the immediate challenges at hand. It is support that is supplemental to Blue Yonder support offering. We work with you and Blue Yonder to make sure your needs are met to your satisfaction.
Support Services are part of Open Sky Group Managed Services offerings and include support, infrastructure, and development services. We work with you to ensure you are getting optimal system performance and productivity from your installed Blue Yonder warehouse, labor, and transportation management solutions. Here’s a breakdown of what we offer in each area.
- 24×7 critical system down issues
- Production-based issue resolution
- Questions about non-deployed system capabilities
- Production-specific application performance issues
- Archiving verification
- Job error reporting
- Monthly reviews of tickets and issues
- Closed-loop support for Blue Yonder application-related issues
- Minor changes (< 4 hours) to existing personalizations, reports, and labels
- Application of rollouts and customer cumulative patches (formerly known as hotfixes)
Assistance with technical issues within your Blue Yonder environment and servers, as well as server and database configuration and overall performance management. Infrastructure includes:
- Disk capacity monitoring and review
- SQL long-running jobs
- Monthly operating system patches and reboots
- Application and Database Services Monitoring
- Index and statistic reviews
- Monthly system health check
- Blue Yonder specific server and database configuration guidance
Given the ever-changing business needs of warehouse operations, Open Sky Group Managed Services Development is an option for support clients that have recurring development requirements (recurring contract available).
Blue Yonder Training for Clients
Do you have an existing Blue Yonder solution and want to learn how to better use it? Open Sky Group offers customized Blue Yonder training and support, specific to your version of warehouse, labor, or transportation management software. We’ve been working with Blue Yonder solutions for more than a decade and we’re committed to being an early adopter of the newest versions of Blue Yonder. This means we are likely to have deep experience with the version you’re currently using.
Because we design the training to fit your system and operations, we’ll first work with you to understand your needs and from there we can provide you a budgetary estimate. Open Sky Group provides training options as part of every implementation. Training is only available to our current clients.