Why Choose Open Sky Group to support your Warehouse Management System?

Open Sky Group provides help desk support for JDA RedPrairie Warehouse Management Systems; support that is supplemental to JDA Support. We work with you and JDA to make sure your training and support needs are met to your satisfaction.

Open Sky Group’s Support services for JDA RedPrairie Warehouse Management Software are driven by responsive and experienced analysts who are there to help you get the most from your support dollars. We strive to resolve issues quickly and ultimately have your system experience less downtime by fixing the root cause of issues, not just the immediate challenges at hand.

Open Sky Group Advantage

With Open Sky’s team, you’ll experience responsive and effective Support:

  • Visibility – Our issue tracking system allows clients to see what we are doing and how we’ve resolved an incident.
  • Experience – Our support analysts have worked on many systems and chances are good that we’ve seen the issue before.
  • Rapid resolution – Our typical resolution times are less than two hours.*
  • Reduced downtime – System Down? We help clients get back up and running quickly – this has a direct impact on your bottom line.
  • Knowledge – Finding the problem doesn’t help much if you can’t fix it. We can help you resolve issues quickly and keep your operations running with less interruption.

Choose Open Sky Group as your support partner for JDA RedPrairie Warehouse Management software today. Contact us today to get started.

Not sure yet if you want to contact us? Here’s more information on our Support Services.

What Can I Expect from Open Sky Group’s JDA RedPrairie Support?

Our Support Process is rooted in easy-to-use, effective issue tracking and thorough communication:

  • Real-time Status updates – See who (and when) our team acknowledges your request. Get updates when our team changes the status of the incident or adds information such as notes or a resolution.
  • Customer Wiki – We know our clients’ business and systems – we don’t believe there is any other way to do it. So we have a Wiki for every client with important details. Enjoy the feeling of being a name and not a contract number!
  • Automated ticket assignment and response – If you email an incident, our system will reply to you in minutes with an incident number (AND, everything you wrote in your email goes into our system).
  • Customer Portal – Not only will you get email updates, you can also log in and use our system in the same way we do – you see what we see in your incidents.
  • Convenient Incident Reporting – Two ways to submit an incident (web and email)

Choose Open Sky Group as your support partner for JDA RedPrairie Warehouse Management software today. Contact us today to get started.

*Service Level Agreements are defined on a per-contract basis for each client and are dependent on a number of factors – our acknowledgment of an issue once an incident is reported is within minutes for every Open Sky Group client.