New Managed Support Services Offering extends client IT Staff, monitors critical systems and focuses on root cause resolution
Open Sky Group announces a new Managed Support Services team dedicated to serving its JDA Warehouse Management and JDA Warehouse Labor Management clients. The offering is supplemental to the software vendor’s support and focuses on fixing the root cause of issues, not just addressing immediate challenges at hand. Open Sky Group, global specialists in the JDA platform, now has a full Managed Support Services offering that includes 24/7 support for severity one systems down issues, general function configuration guidance, health checks, monitoring, and ticket and performance review. Members of the Managed Support Services team can function as an extension of a client’s IT staff, which works well for companies with smaller or constrained IT departments who do not have WMS or Labor software experience in-house.
“Open Sky Group’s Managed Support Services team is extremely responsive,” said Ross Irving, Director of Distribution, Norwex. “They’re a member of our team, they understand our system inside and out and resolve challenges as thoroughly and as quickly as possible. The ticket and performance reviews are very valuable in helping us stay on top of what’s happening. We know our concerns are heard and taken into consideration in resolutions.”
“Our team is able to respond very quickly to client needs,” said Chad Schneider, Sr. Manager and leader of Managed Support Services for Open Sky Group. “If a system down issue does occur, our priority is to get the client up and running as quickly as possible and then spend additional time working to resolve any underlying challenges so the problem doesn’t recur.”