Caring – the Third Core Value
In continuing the discussion of our core values, I’d like to focus in on the one, Caring. We define this core value as “Eager to help others, attention to detail, consistency, protecting the brand, willing to take ownership of issues.”
In the very early days of Open Sky Group when I was on the road consulting, one of my favorite customers once told me she just wanted to work with people who cared. She believed if people cared, they would pay attention to the details, protect the company and take ownership of issues. She was able to see the negative results of people who did not care, and she was the often the one who had to clean up all the messes. I valued this perspective and it made me realize that caring about clients, co-workers and company was going to be critical in creating a company that was adored.
Fast forward a decade later and we see examples of the core value of caring every week by the way our people care about their customers as well as the way our people care about each other. Our customers notice this behavior too and it is often reciprocated by our customers caring about us more like a partner than a vendor.
When we survey our employees, we consistently get feedback on how willing our people are to help each other. There are a handful of folks who always receive special recognition, but the willingness to jump in and help fellow employees is consistently practiced by everyone. When someone raises their hand for help at Open Sky Group, it does not go unanswered. I’ve even seen people ask questions on the weekend and answers come in.
We explain to our new employees they will be assigned a supervisor and mentor; however, they are not limited to asking only those people for help. We show our new people the internal tools we use to raise our hand when help is needed, and you can see in the conversation history how effective it is. We consistently hear from our new employees how this was not common in their prior work experience. We have a hard time understanding that as we believe learning from each other is the number one way we get better.
If you want to make caring part of your organization and enjoy all the benefits it must be practiced at all levels. No exceptions. Encourage this with the right tools in place and praise it when it happens. Have some kind of solution available for all where people can post questions and answer them. Incentivize people to answer those questions, not with money, but with genuine praise and approbation. Try having your newer people be mentors of the newest people and watch the pride that comes with sharing what was learned.
Are you someone who just wants to work with people who care? Do you enjoy sharing what you know with your fellow co-workers? Do you love your customers sometimes a little more than you love your own company? See what Open Sky Group has to offer and enjoy the benefits of a company that values caring. Click here to see our current openings.