Why Choose Open Sky Group to support your Warehouse Management System?
Open Sky Group provides help desk support for JDA Warehouse Management Systems; support that is supplemental to JDA Support. We work with you and JDA to make sure your needs are met to your satisfaction.
Open Sky Group’s Support services for JDA RedPrairie Warehouse Management Software are driven by responsive and experienced analysts who are there to help you get the most from your support dollars. We strive to resolve issues quickly and ultimately have your system experience less down time by fixing the root cause of issues, not just the immediate challenges at hand.
The Open Sky Advantage
With Open Sky’s team, you’ll experience responsive and effective Support:
- Visibility – Our issue tracking system allows clients to see what we are doing and how we’ve resolved an incident.
- Experience – Our support analysts have worked on many systems and chances are good that we’ve seen the issue before.
- Rapid resolution – Our typical resolution times are less than two hours.*
- Knowledge – Finding the problem doesn’t help much if you can’t fix it. We can help you resolve issues quickly and keep your operations running with less interruption.
- Reduced downtime – System Down? We help clients get back up and running quickly – this has a direct impact on your bottom line.
- Service Level Agreements are defined on a per-contract basis for each client and are dependent on a number of factors – our acknowledgement of an issue once an incident is reported is within minutes for every Open Sky client.
What Can I Expect from Open Sky Group Support for JDA RedPrairie Software?
Our Support Process is rooted in easy-to-use, effective issue tracking and thorough communication:
- Convenient Incident Reporting – Two ways to submit an incident (web and email)
- Automated ticket assignment and response – If you email an incident, our system will reply to you in minutes with an incident number (AND, everything you wrote in your email goes into our system).
- Automated Status updates – See who (and when) our team acknowledges your request. Get updates when our team changes the status of the incident or adds information such as notes or a resolution.
- Customer Portal – Not only will you get email updates, you can also log in and use our system in the same way we do – you see what we see on your incidents.
- Customer Wiki – We know our clients’ business and systems – we don’t believe there is any other way to do it. So we have a Wiki for every client with important details. Enjoy the feeling of being a name and not a contract number!
Choose Open Sky Group as your support partner for JDA RedPrairie Warehouse Management software today. Contact us today to get started.